Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

No audio on hbomax

I have roku express, updated to 9.4. All my channels have audio except hbomax, so my roku is not the problem. To troubleshoot I removed the channel and restarted the roku then added hbomax again. I’ve done this several times without success. The hbomax app works just fine on my iPad, no issues, and it works fine on my desktop. Anyone have a solution to this problem?

Labels (1)
0 Kudos
2 Replies
Level 7

Re: No audio on hbomax

I have the same problem with the Roku Ultra. I'm using a Visio soundbar and all the others channels has sound, but HBOmax doesn't. If I switch to the tv speakers, then the audio works for HBOmax.

0 Kudos
Level 7

Re: No audio on hbomax

Found the solution for my situation. On the Roku, went into settings, then audio and then selected "stereo". This was originally set to "auto". Now HBOmax and all the other channels has audio coming thru the Vizio soundbar. 

0 Kudos