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Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Kleacock11
Level 8
‎03-14-2021 02:47 PM

No audio on Philips TV

There is no audio coming from my Philips tv

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RokuMary-F
Roku Employee
Roku Employee
‎03-15-2021 01:53 PM

Re: No audio on Philips TV

Hi @Kleacock11,

Thanks for the post.

Are you using a Roku TV or a Roku device? Is the issue you are experiencing only happen on a specific channel or does the loss of audio happen on all channels? Have you tried using another HDMI cable to connect your Roku device?

Thanks,

Mary

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