Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Jamie4
Level 7

No audio - hdmi changes to dvi

Just bought a Roku express. 
I get sound on the Roku loading screen but then it changes itself to DVI for some unknown reason. Never had this problem with anything else. I’m aware DVI is video input only. 

Tried different HDMI cables in different HDMI ports. My TV doesn’t even have a DVI input. 

Done all of the usual changed audio to stereo, rebooted etc 

Wonder if it’s a faulty box?

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StreamerUser
Community Streaming Expert

Re: No audio - hdmi changes to dvi

Can you be more specific about the message/error/problem you are having?

What brand/model TV do you have?

You say you are getting some sort of "DVI" message - thats most likely coming from your TV.

Its certainly possible you have a faulty Express, but its doubtful this "DVI" message is coming from it.

 

StreamerUser
Roku Community Streaming Expert

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Jamie4
Level 7

Re: No audio - hdmi changes to dvi

Hello, the tv is just a Polaroid from asda. Wanted to avoid having to buy a new TV do I just got a ROKU box, although TV isn’t very old, just isn’t smart.

There is no specific error message or code of any sort, it just changes the input from HDMI to DVI after the start up screen has finished.

I get sound on the Roku start up animation then it switches to DVI and get no sound even though it’s plugged in with HDMI.

I’ve done all of the usual resets and changing audio to stereo etc 

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StreamerUser
Community Streaming Expert

Re: No audio - hdmi changes to dvi

You said again "it changes the input from HDMI to DVI" - what "it" are you referring to?

The inputs are on the TV (Poloroid, model still unknown), not the Roku.  The TV is "changing inputs" for some reason.  Its the TV doing the "changing" of its own inputs, probably due to bad detection of the signalling on the HDMI port.

Since you mentioned its a more recent Poloroid TV, make sure the TV has the latest firmware.

Things to try with Roku:

1) Make sure you have the latest Roku firmware:  Settings/System/System update/Check now - try again

2) You can try disabling 1-Touch play:  Settings/System/Control other devices/1-Touch-play=off (unchecked) - try again

3) Manually configuring Display:  Settings/Display=1080p TV - try again

4) Manually configuring Audio:  Settings/Audio/HDMI=PCM Stereo - try again

5) But If that doesnt solve it, take it back and exchange it (for the same or different model) - if it behaves the same way, its a strange incompatibility with the TV, try a different streaming device.

 

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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