Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Sam13
Level 7

No audio from movie stored on local media server...

Hi so I when i try to play a movie back from my local media server i dont have any audio playback, i use the roku media player app and no sound from the movie, i know that the movie has audio as before i put the movie on the server i played it back and the audio on a computer was just fine. The format of the movie is MKV.

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renojim
Community Streaming Expert

Re: No audio from movie stored on local media server...

What's the audio codec used within the MKV container?  Use something like MediaInfo to find out.

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Sam13
Level 7

Re: No audio from movie stored on local media server...

under "first audio stream" it says Dolby digital, 448 Kbs, 48 khz, 6 channels. "container and general info" it says 2 audio streams AC3-/AC-3

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renojim
Community Streaming Expert

Re: No audio from movie stored on local media server...

The Roku should handle that, but your TV has to as well.  I've seen issues with Samsung TVs.  Also, does MediaInfo mention TrueHD or DTS anywhere?

Try playing with the settings under Settings->Audio to see if you ever get audio.

@atc98092may be able to shed some light.

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atc98092
Community Streaming Expert

Re: No audio from movie stored on local media server...

Your text "AC3-/AC-3" is a tad puzzling. That dash after the first 3 doesn't seem like it should be there. I have MediaInfo in text display mode, and this is what an AC3/Dolby Digital track from a DVD rip displays:

Audio #1
ID                                       : 2
Format                                   : AC-3
Format/Info                              : Audio Coding 3
Commercial name                          : Dolby Digital
Codec ID                                 : A_AC3
Duration                                 : 2 h 23 min
Bit rate mode                            : Constant
Bit rate                                 : 448 kb/s
Channel(s)                               : 6 channels
Channel layout                           : L R C LFE Ls Rs
Sampling rate                            : 48.0 kHz
Frame rate                               : 31.250 FPS (1536 SPF)
Compression mode                         : Lossy
Stream size                              : 459 MiB (7%)
Title                                    : 3/2+1
Language                                 : English
Service kind                             : Complete Main
Default                                  : Yes
Forced                                   : No

Now, your TV should certainly support standard AC3/DD audio, as that is the default audio codec used for OTA TV broadcasting in North America. You didn't mention what make/model TV you have, so I can't look up what it supports. But sometimes there are internal audio settings in the TV that you can change for different codecs. Sometimes some experimenting is necessary. Manufacturers don't always make it easy to use something other than the device they made. 

Also, you didn't mention what model Roku you are using. Different models have different audio output settings. Yours is likely set on Auto, so you could try changing it to Stereo, which should force the Roku to output the audio as 2 channel PCM, which virtually every TV will support. 

This is why I use an AVR on my two large screen TVs. Let the AVR handle all the audio and all the TV has to handle is the video. Smiley Very Happy

Dan

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