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Fixerman
Level 7
‎11-20-2020 06:21 AM

No YouTube playback.

YouTube channel will not play video or audio. If I select a YouTube video I just get a blank screen. I have two Roku sticks. One works okay and the other does not.

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makaiguy
Community Streaming Expert
‎11-20-2020 09:16 AM

Re: No YouTube playback.

When problems are confined to a particular channel, it may be that the channel installation has gotten corrupted. A reinstall may fix the problem, so give it a try. Remove/reinstall procedure:

  1. Highlight channel on home screen.
  2. Press * key and choose Remove channel option.
  3. IMPORTANT- DON'T SKIP:
    Restart the Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.)
  4. Reinstall the channel. Note it will be added to the END of the channel grid.
  5. If channel requires a login, you may need to log in anew.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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Fixerman
Level 7
‎11-23-2020 03:53 AM

Re: No YouTube playback.

Thanks for your advice makaiguy,

I tried your suggestions. I even did a complete factory reset of the Roku streaming stick. The problem remains with Youtube and I notice that Amazon prime video also has the same issue. Netflix and BBC have no issues.

When I load the youtube app all seems ok. I can search and see all the thumbnail videos. I can select them but when I try to play I just get the rotating circles. On Prime Video it's similar except I can load the channel and browse through the various lists. I can select one to play but in this case it seems to load but but no video or audio but I can see the progress bar moving as if the video is playing. I can even skip ahead on the bar but still no video or audio.

I have an Amazon Fire stick on the same tv and there are no problems with it. I have two Roku sticks elsewhere in my house and they both work fine.

Please advise further.

JT

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Fixerman
Level 7
‎11-23-2020 08:29 AM

Re: No YouTube playback.

Update,

This afternoon I swapped the Roku stick for one from another room that I knew was working perfectly. The second Roku stick behaved exactly like the first one in that it won't play youtube or amazon prime video. Therefore I presume the problem lies in my setup. It tried plugging the Roku into a different HDMI socket but that did not help.

I'm at a loss to understand what is wrong.

 

JT

 

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