Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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colossus70
Level 7

No Volume Mode /Night Mode or Audio Leveling

I recently purchased a Roku Express after owning several previously. I just realized there's no volume mode.When I press * there is Closed Captioning, Audio Track and Accessibility only. No option for the volume mode. I've tried it on all channels including the Roku Channel. I've tried factory resets with no luck. I've also had problems with this Roku randomly pausing a un-pausing on its own.  I think I have a defective firmware. Any suggestions?

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StreamerUser
Community Streaming Expert

Re: No Volume Mode /Night Mode or Audio Leveling

You didnt mention your model # or firmware version:  Settings/System/About

https://support.roku.com/article/226802507

What devices support volume modes?

To help determine if your Roku device supports volume modes, you need to know the software version and device model. To find this information, go to the home screen on your Roku device and select Settings > System > About.

In Roku OS 8.2.2, support for volume modes is available during video playback when Roku wireless speakers are connected to a Roku TV. In Roku OS 9, support is added to the Roku players listed below.

Device Model

 Roku Streambar™  9102 
 Roku Streambar Pro  9101R2 
 Roku Smart Soundbar  9101 
 onn.™ • Roku Smart Soundbar  9100 
 Roku Express  3900 
 Roku Express+  3910 
 Roku Streaming Stick®  3800 
 Roku Streaming Stick+  3810, 3811 
 Roku Premiere  3920, 4620 
 Roku Premiere+  3921, 4630 
 Roku Ultra  4660, 4661, 4662, 4670, 4800 
 Roku Ultra LT  4662 
StreamerUser
Roku Community Streaming Expert

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colossus70
Level 7

Re: No Volume Mode /Night Mode or Audio Leveling

Roku Express

Model #3930X

Software version 10.0.0

 

I bought 2 identical Roku at the same time.  One for me and one for a family member.  Theirs is fine and has Volume mode.  Mine does not. 

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StreamerUser
Community Streaming Expert

Re: No Volume Mode /Night Mode or Audio Leveling


@colossus70 wrote:

Roku Express

Model #3930X

Software version 10.0.0

 

I bought 2 identical Roku at the same time.  One for me and one for a family member.  Theirs is fine and has Volume mode.  Mine does not. 


According to the chart in the posted support article and the product specs chart (https://www.roku.com/products/compare) the Express 3930 does not support Volume/Night/Leveling modes.

Your family member may have a different model.

 

StreamerUser
Roku Community Streaming Expert

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