Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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JonO94
Level 7

No UHD on Netflix

How do I get Netflix to work in UHD on my Streaming Stick+? It has all the needed features and the display type is full 4K HDR 60 Hz. It’s just not in Netflix list of supported devices for UHD. Three of the four they list are no longer current Roku products. UHD works fine on Prime Video, just not Netflix.

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makaiguy
Community Streaming Expert

Re: No UHD on Netflix

Are you subscribed to Netflix PREMIUM?  Netflix Standard only goes to 1080p.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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