Playback Issues - Audio/Video & Power

[JoynPeace]

Hi

I recently began getting "no TV signal" on my screen.  I've tried resetting the streaming stick and it goes to the "let's get started" screen.  I choose the language, enter password for wifi, then choose auto detect.  The device checks for HDMI which at first says 720 then it says 1080(I have a very old tv) then it starts to detect "HCDP" but does not finish and gets stuck on that screen.  Is there a way for me to resolve this issue.  I do have paid subscriptions tgat I stream using this device.  Thank you.

[atc98092]

Which model Stick do you have? There are six different versions, and if it's one of the older ones it might simply be dying. 

[JoynPeace]

Streaming Stick + 

[JoynPeace]

Streaming Stick +

[atc98092]

That's the 3810. However, even with the same number there appears to be two different versions: one with the extended range WiFi antenna that's part of the power cord. However, even the older version is only 4 years old, so I wouldn't expect it to have failed yet. But it's certainly a possibility. 

Can you connect it to a different TV, or at least a different HDMI input on the same TV, and see if the same problem occurs? 

[JoynPeace]

Hi 

I don't have another TV to try this with.  Also I have an old Panasonic Lcd TV that has one HDMI port.  

[atc98092]

Any chance you can borrow a DVD or Blu Ray player (preferably the latter) and ensure the TV HDMI port is working OK?