Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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mjhaas1977
Level 7

No Sounds on NFHS Network App

Having issues with no sound from the NFHS Network App.  The Roku menu sounds are normal, and so are other streaming apps when I tried those.  I know it wasn't the high school football stream I was trying to view because they played with sound on both my laptop and my phone.  However, when I tried streaming through the Roku app all I had was the video, no sound.  Tried removing the app and reinstalling but that didn't help.  Also tried the Roku on 3 different TV's but all had the same problem.  Anyone else have this issue?

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4 Replies
renojim
Level 21

Re: No Sounds on NFHS Network App

I've never used that channel/app, but I suppose it's possible they're using an audio format that isn't supported by Roku.

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makaiguy
Level 20

Re: No Sounds on NFHS Network App

When problems are confined to a particular channel, it may be that the channel didn't install properly, that it didn't update correctly, or that the installation has otherwise gotten corrupted. A reinstall may fix the problem, so give it a try. Remove/reinstall procedure:

  1. Highlight channel on home screen.
  2. Press * key and choose Remove channel option.
  3. IMPORTANT- DON'T SKIP:
    Restart the Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.)
  4. Reinstall the channel. Note it will be added to the END of the channel grid.
  5. If channel requires a login, you may need to log in anew.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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Smmpappas
Level 7

Re: No Sounds on NFHS Network App

I just installed the NFHS app and am having the same issue... no sound. Reinstalled the app as per the instructions of the other reply and still no sound.

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MaryFranco
Roku Employee
Roku Employee

Re: No Sounds on NFHS Network App

Hi @Smmpappas,

Thanks for the post.

Have you restart your Roku device after removing the channel and before adding the channel back? If yes, this is a good indication that there is likely an issue within that specific channel that will need to be addressed with an update from the channel publisher. Channels on Roku are created and maintained by each channel publisher. In this case, you'll want to reach out to that channel publisher directly to share your feedback. 
 

Thanks,

Mary

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