Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Skyejamie
Level 7

No Sound headset when plugged in , pull headset volume works fine

Just stopped working after 2 years, so I bought another one. No sound through headset when plugged in. When disconnected sound on tv is ok 

[personal information removed]

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Bill_D
Level 7

Re: No Sound headset when plugged in , pull headset volume works fine

I had same problem with Roku Ultra 2019.  Went to settings, Audio, and set audio to stereo only, not any of the Dilby options. Earbuds now work from remote.

The fact that it is not in their list of issues and they have had plenty of time to respond to this post indicates they have poor technical support and do not care.

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