Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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dllefler05
Level 7

No Sound (Netflix Only)

Help!

Everything worked well for months. Suddenly, when we put Netflix on, no sound.  There IS sound for a Netflix trailer, but not for an actual show.  All other apps (Disney +, CW, Amazon Prime) are working fine. In another room, with another Roku, Netflix is working fine.  What happened, and what needs to be done?

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2 REPLIES 2\
Tra143
Level 7

Re: No Sound (Netflix Only)

Did you ever find answer?  I have sound for trailers but not movies....ugh

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dllefler05
Level 7

Re: No Sound (Netflix Only)

My son was able to fix it. I believe he went into Roku settings and then audio. And change the setting to stereo. Rather than the other one that was selected. And the hdmi setting was at auto. Restarted netflix and it was back to normal. Not sure why it started (never changed the setting to begin with) but it's worked fine since. Hope this helps! 

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