Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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dllefler05
Level 7

No Sound (Netflix Only)

Help!

Everything worked well for months. Suddenly, when we put Netflix on, no sound.  There IS sound for a Netflix trailer, but not for an actual show.  All other apps (Disney +, CW, Amazon Prime) are working fine. In another room, with another Roku, Netflix is working fine.  What happened, and what needs to be done?

8 REPLIES 8\
Tra143
Level 7

Re: No Sound (Netflix Only)

Did you ever find answer?  I have sound for trailers but not movies....ugh

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dllefler05
Level 7

Re: No Sound (Netflix Only)

My son was able to fix it. I believe he went into Roku settings and then audio. And change the setting to stereo. Rather than the other one that was selected. And the hdmi setting was at auto. Restarted netflix and it was back to normal. Not sure why it started (never changed the setting to begin with) but it's worked fine since. Hope this helps! 

RichardD
Level 7

Re: No Sound (Netflix Only)

Thanks! Worked a treat.

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Sfaks
Level 7

Re: No Sound (Netflix Only)

Thank you !! 

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Cupid1031
Level 7

Re: No Sound (Netflix Only)

Thanks! 👏👏
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news
Level 7

Re: No Sound (Netflix Only)

THANK YOU!!!!!!

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Wsandy1956
Level 7

Re: No Sound (Netflix Only)

No sound on netflix 

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RokuMary-F
Roku Employee
Roku Employee

Re: No Sound (Netflix Only)

Hi @Wsandy1956,

Welcome to the Roku Community!

Can you please provide more information about the issue you are experiencing? Is the issue you are experiencing only happen on the Netflix channel or does the loss of audio happen on all channels? What troubleshooting steps have you taken so far to try to resolve the issue? How long has the issue been occurring?

As a first step, could you try to remove any channel you observe this issue on from the Roku home screen? Then, restart your device. Once it loads up again, add the channel back once more and try playing content again. 

Please keep us posted and we'll continue assisting you from there


Best regards,
Mary

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