Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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1970turtle
Level 7

No Signal!

I forgot to update my credit card after my account was hacked.. I updated it today but am still getting "no signal" when I try to use my roku. The remote control will not let me go to the home screen.

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2 Replies
jojov
Level 7

Re: No Signal!

I forgot to update my credit card information, I went in and did it a couple of days ago and still not able to access the Britbox homepage.  Goes to a grey screen then a blue one and says no signal.  Can't find info on how long it takes to be able to access it again.

 

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RokuDanny-R
Roku Employee
Roku Employee

Re: No Signal!

@1970turtle @jojov 

Thanks for the post.

Can you please clarify the issue you are experiencing? What Roku model device are you using? Were you able to access Roku streaming previously?

What troubleshooting steps have you taken to try to resolve the issue?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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