Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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admranger
Level 7

Re: No Signal on Roku express

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It's very disappointing Roku has failed to properly address this issue.  They believed they fixed it back in November and have a topic pinned to the main playback forum.  Yeah, nah, it's not fixed folks...

Have you tried leaving it unplugged overnight?  If that doesn't work, you may have to do a hard reset of the device.  You'll have to reset all your channels, etc. as well like it's a brand new device.  PITA, but it worked (for a short while) for me.  Sorry I don't have a better set of options.  This is what has worked for me.

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Dajjmom
Level 7

Re: No Signal on Roku express

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I tried on another TV and it works. But won't on tv I need it too. I've used all 3 ports and nothing. Did I waste money?

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RokuDanny-R
Roku Employee
Roku Employee

Re: No Signal on Roku express

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@Dajjmom

Thanks for the follow up.

If the device works on another TV, its safe to rule out there is an actual issue with your Roku device. Can you provide more information about the TV that you are experiencing this issue with? What is the make and model of the TV? Have you tried using another HDMI cable to connect the Roku device to that TV?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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tyintracey
Level 7

Re: No Signal on Roku express

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can't connect to Roku to my Samsung tv I downloaded the Roku device remote and it doesn't work on the mobile app

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RokuDanny-R
Roku Employee
Roku Employee

Re: No Signal on Roku express

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@tyintracey

Thanks for the post.

Can you please specify the issue you are experiencing? What are the steps to reproduce the issue?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Greenermjr
Level 7

Re: No Signal on Roku Ultra

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I am getting no signal same issue have changed hdmi ports multiple times and cables. Roku working fine earlier today.

@Danny-R or other support team can you advise?

 

serial # kx9984724611 model 4670x

 

max

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RokuMary-F
Roku Employee
Roku Employee

Re: No Signal on Roku Ultra

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Hi @Greenermjr,

Thanks for reaching out regarding the issue you are experiencing.

I understand that you are receiving an error message of "No signal" in spite of trying to use different HDMI cables.

Is there a light showing on your device? How are you powering the device? Is it plugged into the TV USB port, or is it plugged into the wall outlet with the provided cables? In addition, have you tried your device on another TV to see if you are seeing the same issue with no signal?

With more detailed information, we will be able to assist you further.
 

Best regards,
Mary

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teamnadir
Level 7

Re: No Signal on Roku Ultra

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Hello, I am facing the same issue. I tried different ports, cables, and TVs. I keep getting the no signal error in all cases. Can you assist @RokuMary-F  or @RokuDanny-R ?

Model #4660X2

S/N CK37CE695017

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RokuMary-F
Roku Employee
Roku Employee

Re: No Signal on Roku Ultra

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Hi @teamnadir,

Thanks for reaching out and providing me with your information.

I have passed along your information to our Support team. They will follow up and assist you.
 

Best regards,
Mary

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Mahpham
Level 7

Re: No Signal on Roku Ultra

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My roku ultra been working fine until the new update. No signal suddenly. 

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