Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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mikenkath
Level 7

No Audio and Slow Motion Video Playback on Roku Ultra

We just purchased Roku Ultras to replace Roku Premieres.  On several channels, when we pause playback and then start again, video playback is in slow motion and there's no audio.  Rebooting/restarting the Roku only temporarily fixes the problem.  Internet and wireless strength are excellent.  We had no problems like this with our Roku Premiere devices.  Thanks in advance for any advice on how to resolve this issue.

13 Replies
toscrawford
Level 8

Re: No Audio and Slow Motion Video Playback on Roku Ultra

I noticed a similar problem on my new Ultra 2020 today so you aren't alone.

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Rowho
Level 7

Re: No Audio and Slow Motion Video Playback on Roku Ultra

I just had this same issue with my 5 day old roku 4800x and I went ahead and returned it and the new one I just got did the exact same thing so I'm guessing it's a firmware issue.

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atc98092
Community Streaming Expert

Re: No Audio and Slow Motion Video Playback on Roku Ultra

I've mostly used YouTube and HBO Max on my Ultra 4800, but I haven't seen a problem like this. And I often pause playback if someone talks to me while it's playing. I am hard-wired, not using WiFi. Doubt it makes any difference., but thought I'd include it. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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Buboy
Level 7

Re: No Audio and Slow Motion Video Playback on Roku Ultra

same problem here. all channels no sound except youtube.

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Tumbleweed28
Level 7

Re: No Audio and Slow Motion Video Playback on Roku Ultra

I’ve had my ultra for two months, it is hard wired to the internet via cat6 cable. The internet signal is good and I’m having the same issue. 
I’m wondering why there’s no solution for this.
Does this mean I should return the ultra and go back to the premier? 
😕

 

 

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atc98092
Community Streaming Expert

Re: No Audio and Slow Motion Video Playback on Roku Ultra

I've been using my Ultra 4800 for the last several hours on HBO Max and had no issues with audio, pause, or FF/Rewind. It is connected to my Gigabit network via Ethernet, and the HDMI goes through a Yamaha AVR which sends the video to my LG display. I also did a couple of quick checks on some Dolby Vision titles, which all played fine as well. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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rstatton
Level 8

Re: No Audio and Slow Motion Video Playback on Roku Ultra

What streaming service are you using that you are experiencing problems with your new Roku Ultra? AT&T?

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Hunter1979
Level 7

Re: No Audio and Slow Motion Video Playback on Roku Ultra

Brand new ultra, mine is doing it too.  Mostly on netflix, but just did it on hulu

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Rowho
Level 7

Re: No Audio and Slow Motion Video Playback on Roku Ultra

Still no fix as of yet but I'm still experiencing the same issue and now when I leave my Roku on standby overnight it will have to reboot the I wake it up from sleep mode.  I still believe it's a firmware issue that Roku needs to address

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