Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
ACES123
Newbie

No Audio & Video with Onkyo AVR and Sony XR 65A80J

My Roku Ultra would display a blank blue screen when I had my HDMI cable connected to the 2.2 HDCP ARC "In" port of my Onkyo TX-NR838 AVR.  The HDMI cable "Out" was connected to my Sony 4K TV eARC "In" port.  (Roku audio and video would display properly in 1080p resolution when connected to a non 2.2 HDCP port on the Onkyo AVR.)  THE PROBLEM WAS WITH THE SONY TV HDMI SETTING.  Fix:  Go to Sony TV Settings - Channel and Inputs - External Inputs - HDMI Signal Format- HDMI 3 "select" Enhanced Format/Dolby Vision.  Once selected ROKU audio worked perfectly, displaying video in 4K.  (The Sony HDMI signal format was set at "Enhanced", which caused Roku to NOT work).      

0 Kudos