Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
gios32
Level 7

No Atmos - Roku Ultra 2019 (4670x)

Atmos not working. 
I have a JBL 9.1 and plugging the Roku directly to the Atmos soundbar.  Atmos playback is not detected or working in any app. Netflix, Prime Video, and Disney +. 

Atmos does work with another streaming stick from a competitor. 

what gives?

0 Kudos
1 Reply
StreamerUser
Community Streaming Expert

Re: No Atmos - Roku Ultra 2019 (4670x)

NetFlix Atmos is only supported in the recent 4800 (2020 Ultra).

For general Atmos support otherwise, check that:

Settings/Audio/HDMI= "Auto-detect" (highlight Auto-detect: if DD+ support isnt indicated you wont get Atmos passthrough)

Settings/Audio/Audio mode="Auto (DD+ etc)"  (if this isnt on auto with DD+ indicated, you wont get Atmos passthrough)

"Volume modes" are off/disabled (press options (*) during playback, disable/turn off all/any volume modes as these will disable multichannel output)

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos