Solving playback issues

[Ed9651]

My 4K+ will start just fine (good connection) and the Home screen and channel menus display perfectly.  When I select a channel, the audio plays but no video picture.  Video will display after I press the reset button on the box.  All channel pictures display great after a reset and while the current session is active, however after I turn off the TV/Roku, I have to perform this reset every time I start the device in order to see any channel picture.

Any Ideas?

[RokuKariza-D · Accepted solution]

Hey @Ed9651

Thanks for reaching out here in the Community!

Could you tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior.

Using the included power cord and power adapter, we suggest plugging your Roku into a working power outlet in the wall. Powering it through a power outlet in the wall has the additional advantage that your Roku player will not need to power up every time you turn on your TV. This means your Roku player will be up and running faster than it would be connected to a TV.

Let us know if this works for you.

All the best,
Kariza

[Ed9651]

I had the Roku powered by direct USB connect to the TV.  I switched to the wall outlet, and that resolved my problem!  Thank you!