On mine, after a program starts there is an audio delay of a few seconds. I’ve got an email into Roku but no response yet. It does appear there is an audio issue with the new Roku Ultra. Hopefully, a firmware update can fix it.
Can you please clarify the issue you are experiencing? Is this issue happening on a specific channel or does it happen on all channels?
Can you please provide us the following information: -Roku device model -serial number -device ID -software OS/version (these can all be found in Settings > System > About) -does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button) -what content are you playing? can you please provide specific titles? -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times) -would be able to provide us with a video of the issue you are experiencing?
Once we have this information, we will be able to pass it along to the appropriate team for further investigation.