Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Timcredible
Level 7

Re: New 2020 Roku Ultra has sound issues?

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The new software didn't even last a day, the slow motion problem came back.  I set audio to pass through and it's working again, don't know if it will continue to work

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bpotter16
Level 7

Re: New 2020 Roku Ultra has sound issues?

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It seems like folks that have the 4800x have different versions of firmware (9.3.1 vs 9.4). Those that have 9.3.1 check for updates but no update is available. ROKU, why hold back updates on the latest product?  Is there a way to force the update for the 4800x?

The youtube app cuts out every other second for both audio settings - auto and passthrough. 

It seems like this product was rushed a bit and the community is playing the role of QA.

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Rcsoxfan
Level 8

Re: New 2020 Roku Ultra has sound issues?

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Yeah and mine didn’t start doing it until AFTER I updated the os

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Timcredible
Level 7

Re: New 2020 Roku Ultra has sound issues?

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Update.  Mine started doing the slow motion thing again, changed audio to passthrough, issue went away.  Seems ok with passthrough for couple days.  Support closed my case for some reason.

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RJHIRSCH
Level 7

Re: New 2020 Roku Ultra has sound issues?

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Ya I changed to pass-thru and it fixed the long sync delays for about 2 days then it started again but the delays were much shorter. I then checked for software updates and it told me I could update to 9.4. Was running 9.3. 9.4 has completely fixed the problem.

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jeremyp1971
Level 9

Re: New 2020 Roku Ultra has sound issues?

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9.4.1 Build 4182-C2 on my Roku Ultra 4800X has completely solved the problem of out of sync audio on my AT&T streaming app (version 3.21 Build 2440102). For example, Fox and CBS live NFL were horrible before and progressively went further out of sync..... now they're staying in sync after even an hour. I've been testing a couple days and am happy now.

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CraigR1
Level 8

Re: New 2020 Roku Ultra has sound issues?

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There are certain programs on Netflix, Hulu and Amazon that I get no audio at all with the new 4800R. Also the ads on Peacock have no audio also. How can I correct this or are other people with the new Ultra experiencing this issue?

I upgraded from the previous Ultra cause the sound was getting garbled and I have to restart Roku every day to fix it. That's not happening with the 4800 yet.

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BH77
Level 7

Re: New 2020 Roku Ultra has sound issues?

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I have a twist to the auto detect vs passthrough issue. On auto detect, I'm getting Atmos 100% of the time even if not Atmos source, which causes my soundbar to drop audio for a couple seconds every 20 or so seconds. On Pass through, I get the correct audio signal depending on what I am watching, HOWEVER, my volume is real loud, to the point where on 1 click away from mute, the sound is at a normal level, so i'm not able to watch anything at a lower sound. So constant Atmos and audio drops on Auto Detect or Correct audio format with loud volume on Pass Through. Frustrating. I have 4800x; SW 9.4.1:4189

Timcredible
Level 7

Re: New 2020 Roku Ultra has sound issues?

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My Roku still has problems, just stops playing stuff.  I guess this model is just not going to work, it's going back

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RaveY
Level 7

Re: New 2020 Roku Ultra has sound issues?

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I have issues too, sounds get cut off and sometimes not coming back until I unplug it and plug it back in to the electricity

Is this a firmware issue or i have a defective unit?

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