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KatieB
Level 7
‎07-21-2020 12:02 PM

Netflix picture only one with is poor quality

I'm using the roku and every "channel" ie Hulu, YouTube, Disney+, etc, has great picture quality EXCEPT Netflix. This is a recent issue and I'm wondering if there's something I can do correct it.

Thanks

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makaiguy
Community Streaming Expert
‎07-21-2020 07:55 PM

Re: Netflix picture only one with is poor quality

First thing I'd try would be to re-install the channel.

Remove/reinstall procedure:

1. Highlight channel on home screen.

2. Press * key and choose Remove channel option.

3. IMPORTANT- DON'T SKIP:
From home screen, Settings > System > System restart. This assures no remnant of the old installation remains in the Roku's memory. It may or may not make a difference, depending on what's causing your problem, but it's worth doing.

4. Reinstall the channel.

5. If channel requires a login, you may need to log in anew.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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