Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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PBinGreenville
Level 7

Netflix not working "internal error"

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My Roku 2 player shows the software was updated at 6:50 pm yesterday (11/7/20).  Netflix was working fine on it before then.  However, since then, when I try to use Netflix I receive this message "Netflix services experienced an internal error. Please try again later."  Tried updating again shortly before posting this, player says software is up to date. Tried restart, did not help.  All other channels I've tried (Amazon, HG TV, YouTube) work fine on it and I can access Netflix on my other devices, so strongly suspect the Roku software update is the culprit. 

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makaiguy
Level 21

Re: Netflix not working "internal error"

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Try reinstalling Netflix.

Uninstall by highlighting in channel grid, pressing * key on remote, selecting Remove channel.

Restart Roku to clear memory.  Settings > System > System restart (or if Roku TV, Settings > System > Power > System restart)

Install Netflix from Streaming channels.  Will be added to bottom of channel grid.  Will need to log into Netflix again.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

View solution in original post

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2 Replies
makaiguy
Level 21

Re: Netflix not working "internal error"

Jump to solution

Try reinstalling Netflix.

Uninstall by highlighting in channel grid, pressing * key on remote, selecting Remove channel.

Restart Roku to clear memory.  Settings > System > System restart (or if Roku TV, Settings > System > Power > System restart)

Install Netflix from Streaming channels.  Will be added to bottom of channel grid.  Will need to log into Netflix again.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi

View solution in original post

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PBinGreenville
Level 7

Re: Netflix not working "internal error"

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Thanks!  It worked.

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