Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Dargis49
Level 9

Netflix is broken. And so is my R635

Half of the shows I try to watch on Netflix will not play at all. 

And, my R635 freezes, mostly in YouTube, and needs reset daily.

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1 REPLY 1\
DBDukes
Community Streaming Expert

Re: Netflix is broken. And so is my R635

@Dargis49 

What is an R635? Is that a Roku device? A Roku TV maybe?

Get the Roku model number and OS version/build from Settings > System > About

Assuming the device is a Roku device, are Netflix and YouTube the only apps with which a problem occurs? To other apps play fine?

List three things that won't play on Netflix. We can try them and perhaps determine if Netflix is having an issue.

Any other information you can offer would be helpful in troubleshooting.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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