Attempting to play any Netflix or YouTube TV content on my TCL 6 Series Roku TV (Model Number 55R625) causes the TV to automatically restart. Other apps on the TV are not causing this. I have had the TV for 6+ weeks and this is the first time this has happened.
I have already tried several manual restarts and a factory reset, but YouTube TV and Netflix still cause the TV to crash and reboot when trying to play content.
In some cases, removing the channel and then re-installing it may help. To ensure the process is successful, follow the steps below making sure you restart your Roku device before adding the channel again.
Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > Power > System restart > Restart.
Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
Can you double-check if the issue occurs if you access other channels (aside from Amazon Prime Video and Netflix) on your Roku TV? You can also try to factory reset your TV then see if that will make a difference.
Moreover, if the problem persists after performing the suggestion above, I'd suggest contacting the TV manufacturer to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.
Re: Netflix/YouTube TV causing TCL 6 Series to reboot
Well, Factory Reset did not fix it. Also, switched from Wi-Fi to Ethernet. Has crashed twice today already, once in Netflix and once just as I was turning it on, but I was launching it with the Netflix channel using the iOS app.