Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Hbradford
Level 7

Narrator

While watching cable it narrates every move for example "John doe picks up the phone" "John doe stands up" ect. I've went to accessibility and turned it all off but it still does it. How do I fix this issue?

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6 REPLIES 6\
Jennharvell
Level 7

Re: Narrator

This is happening to me as well. I am watching the ABC app, Match Game from 5/31. I’ve tried everything suggested in other posts and nothing is working. I have a brand new Roku Ultra

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renojim
Community Streaming Expert

Re: Narrator

That sounds like it's selecting the wrong audio track.  Do you get an option to change the audio track when you press the asterisk button (*)?

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Hbradford
Level 7

Re: Narrator

Nope I don't get that option. 

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renojim
Community Streaming Expert

Re: Narrator

Well then I think it's a problem with that particular channel.  There's no way a Roku could know someone is standing up and tell you about it.  The Accessibility setting for narration just reads the text on the screen.

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Lisamyw
Level 7

Re: Narrator

It's not a particular channel. It's happening to me too. Anyone find a solution?

 

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Stopnarrating
Level 7

Re: Narrator

its happening to mine, too. I’m watching Moana and narrating whenever there is no dialogue just disturbs me.

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