Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
bharnden91
Level 7

Narrator talking during movies and can’t turn it off

Can someone please tell me why during a movie I can hear a lady talking and describing what is happening? I have turned off audio guide, unplugged and plugged it back and even factory reset everything and it’s still doing it and it’s extremely annoying. 

please help!

0 Kudos
2 REPLIES 2\
renojim
Community Streaming Expert

Re: Narrator talking during movies and can’t turn it off

What channel/app are you using to watch these movies?  It has nothing to do with the Audio Guide that just reads text on the various menu type screens.  While watching a movie press the * button on your remote and choose a different Audio Track.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
makaiguy
Community Streaming Expert

Re: Narrator talking during movies and can’t turn it off

@bharnden91  -

This happens when playing an audio track in the program file that includes the voice-over description of the action for the visual impaired.  Normally programs with such an audio track also have an additional audio track without the voice-over commentary and maybe additional optional audio tracks in different languages from which you can choose as well.     

The Roku default method of accessing your choice of audio track is to press the * key on your Roku remote while viewing the program and examining the options presented.      

But more and more channels are not using the Roku default but substituting their own method of access -- I'm guessing this is so they will have consistent controls across versions of their app running on other platforms than Roku.  Often these options are accessed by pressing the up and/or down cursor control keys while viewing the program to pop the channel's own control options on the screen.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
0 Kudos