Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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ElwoodB
Level 7

NFL Gamepass will download a condensed game OK, but will not download a full game.

I am using roku to display on my Samsung TV. Nfl game pass will load condensed games but fails to complete loading on full games. I have the exact same problem with downloads on my iPad Pro. Can anyone suggest where the problem might be ?

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3 REPLIES 3\
StreamerUser
Level 20

Re: NFL Gamepass will download a condensed game OK, but will not download a full game.

You didnt mention your Roku model # or firmware version (Settings/System/About) or app name/version (highlight the app and press Options (*) on the remote).

You are using the term "download" - do you mean stream?

You also haven't described any error messages or specific behavior.

Considering the same general behavior occurs on very different platforms that suggests:

1)  Bandwidth constraint issue with your network/internet connection - maybe

2)  App bug - least likely

3)  NFL streaming server issue - most likely

You should verify your network streaming stability/speed (perhaps other apps), then contact the NFL:

https://www.nflgamepass.com/en/contact-us

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ElwoodB
Level 7

Re: NFL Gamepass will download a condensed game OK, but will not download a full game.

After posting my comments I found that The NFL says that roku will not play on NFL gamepass. I guess this will close that subject. 

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StewartBecker
Level 7

Re: NFL Gamepass will download a condensed game OK, but will not download a full game.

Have you tried the roms games. roms have a lot of games suitable for different machines

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