Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Jwalz0909
Level 7

NEW Roku crashes hulu & Others

Hey, 

 

BRAND NEW ROKU... Started crashing All Cast video playback, so I turned off bandwidth saver and works fine now. 

WHEN I try to watch HULU I'll get 2 min into a show, then it's back at the home screen. I HAVE reset my Network modem, Factory reset roku device, checked updates.....AND STILL THE SAME **bleep** PROBLEM!! 

 

M# 3930X 

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1 REPLY 1\
makaiguy
Community Streaming Expert

Re: NEW Roku crashes hulu & Others

If you are powering your Roku by plugging into the USB port on the TV, try powering from house power via the USB power adapter that came with the Roku. Many USB ports only supply 0.5 amp or less, which is not enough to power a Roku reliably.

If you don't have the Roku adapter handy, any other you have from another device should work as long as the fine print on it says it outputs at least 1 amp.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

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