Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

NEW Roku crashes hulu & Others



BRAND NEW ROKU... Started crashing All Cast video playback, so I turned off bandwidth saver and works fine now. 

WHEN I try to watch HULU I'll get 2 min into a show, then it's back at the home screen. I HAVE reset my Network modem, Factory reset roku device, checked updates.....AND STILL THE SAME **bleep** PROBLEM!! 


M# 3930X 

0 Kudos
1 Reply
Level 21

Re: NEW Roku crashes hulu & Others

If you are powering your Roku by plugging into the USB port on the TV, try powering from house power via the USB power adapter that came with the Roku. Many USB ports only supply 0.5 amp or less, which is not enough to power a Roku reliably.

If you don't have the Roku adapter handy, any other you have from another device should work as long as the fine print on it says it outputs at least 1 amp.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi