Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

NBC app

Trying to load my Days of Our Lives show through the NBC app and I keep getting  "Sorry! We're having some trouble...There was a ROKU video player error  Error Code" An unexpected problem (but not server timeout or HTTP error) has been detected.

I've tried resetting ROKU, unplugging and reloading, removed the app and re=added.  All my other apps are fine. Been going on for 2 days now. 

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Level 7

Re: NBC app

NBC live will not load. Tried all troubleshooting from Roku and also on the NBC site. It also now displays as a New York Channel now, not my local. I am on Day 3.  There must be a general problem.

 

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