Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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NMRedington
Level 7

MyOutdoor TV Subscription

Selected MyOutdoor TV App as I do every Saturday morning. The app will only allow me to select “become a member” when selecting any show, but when I select it won’t go anywhere.

I am subscribed already (Roku Manages my subscription) and I can’t watch anything. 

please advise.

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3 Replies
StreamerUser
Community Streaming Expert

Re: MyOutdoor TV Subscription

1) Check for updates:  Settings/System/System updates/Check now - try again

2) Restart your Roku:  Settings/System/System restart/Restart - try again

3)  If neither of those work, you'll want to try reinstalling the app:

   A) Cancel your subscription:  https://my.roku.com/account/subscriptions

   B) Remove MYOutdoor TV app, RESTART ROKU (Settings/System/System restart), Add MYOutdoor TV app

   C) Re-subscribe  - try again

4) Otherwise contact MyOutdoor TV support:  support@myoutdoortv.com

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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NMRedington
Level 7

Re: MyOutdoor TV Subscription

Thank you. Unfortunately I have done all these things. 

“Already up to date”

subscription canceled/re subscribed

removed app and re-added

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RokuMary-F
Roku Employee
Roku Employee

Re: MyOutdoor TV Subscription

Hi @NMRedington,

Thanks for letting us know all that you've done.

If removing the channel and adding it back after you've restarted the device does not resolve the channel issue, I'd recommend reaching out to the channel support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on that channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.

You can reach them here: support@myoutdoortv.com 

Thanks,
Mary

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