Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Doodlebug76
Level 7

My volume isn’t working. Please help.

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renojim
Community Streaming Expert

Re: My volume isn’t working. Please help.

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What do you mean by "volume isn't working"?  You're not getting any sound?  The buttons on your remote don't work?  Is it a Roku TV or a Roku device connected to a TV?  We need a lot more information to help.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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renojim
Community Streaming Expert

Re: My volume isn’t working. Please help.

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What do you mean by "volume isn't working"?  You're not getting any sound?  The buttons on your remote don't work?  Is it a Roku TV or a Roku device connected to a TV?  We need a lot more information to help.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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Doodlebug76
Level 7

Re: My volume isn’t working. Please help.

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I figured it out. I needed new batteries. The funny thing is that the batteries worked for everything but the volume. It was very strange. I never thought that the batteries were the issue because I assumed nothing should work if they were low or dead.

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