Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Keisha8176
Level 7

My sound keeps going out

I just purchased a 65 in onn Roku tv in December of 2020. It’s only connected to my wall power outlet and a hdmi cord to my cable box. Every time I try to watch tv after a movie or two the sound is gone. I have to unplug the tv and turn on again to hear sound. Any help on why I have to keep doing this on a 1 month old tv?

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2 REPLIES 2\
catshay
Level 7

Re: My sound keeps going out

I have a similar thing going on with my new Sony Tv and a Roku Ultra. I am trying to determine which device is causing the problem. However, I do not have to unplug either device just turn off and start over. I hope someone can give us some guidance. 

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makaiguy
Community Streaming Expert

Re: My sound keeps going out

[Deleted after rereading original post - asked a question that did not apply]

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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