Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Planetpriya
Level 7

My roku premier is restarting

Every ten to fifteen minutes my new roku premier is restarting I have tried everything possible and it's so frustrating. It's only three weeks old and only started a week ago 

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2 Replies
MaryFranco
Roku Employee
Roku Employee

Re: My roku premier is restarting

Hi @Planetpriya,

Thanks for the post.

What troubleshooting steps have you taken so far to try to resolve the issue? Is there a light showing on your device? How are you powering the device? Is it plugged into the TV USB port, or is it plugged into the wall outlet with the provided cables? In addition, have you tried using another HDMI port on your TV as well as trying your device on another TV to see if you are seeing the same issue?

With more information, we will be able to assist you further.

Thanks,

Mary

 

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makaiguy
Level 20

Re: My roku premier is restarting

Mary is asking whether Roku is plugged into a USB port on your television because the ports on many televisions only supply 0.5 amp or less, which is not enough to power a Roku reliably.

It is recommended that you power your Roku device via the power adapter that came with it, plugged into your house power. If you no longer have the USB power adapter that came with your device, you may have another one handy from another device that can be used -- just make sure the tiny print on it confirms it has a 5 volt dc output of at least 1 amp.

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