Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Cody-n-Amy
Level 7

My roku keeps going black

I’ve recently purchased the regular roku express and now in the middle of a show my tv goes black. I don’t have this issue when I’m watching my dish. Just when I watch roku. I can still hear roku playing but the screen is black 

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1 REPLY 1\
RokuDanny-R
Roku Employee
Roku Employee

Re: My roku keeps going black

@Cody-n-Amy 

Thanks for the post.

Have you tried switching out the HDMI cable used to connect the device to your TV as well as trying to use another HDMI port on your TV?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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