Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

My TV went out

                          Wednesday, January 6, 2021--2:34 am CST


I was watching a movie on my Blu-ray  for a while. Then all of a sudden my TV went off, I have no picture or sound. I turned my Blu-ray player of and then tried to go to he home mode to watch broadcast TV. I turned on my TV and tried to watch broadcast TV, but there was no picture or sound. I unplugged my TV and left unplugged for about 20 seconds, and it still wouldn't come on. The light on the bottom of my TV comes and blinks, but I get no picture or sound. Can you tell me what should I do to get my TV back on?

Do I need to replace my TV? Or is there a troubleshooting I can do? My TV is a Roku-TCL TV.

                                       Terry Marvin (Roku customer) 


P.S. Please tell me what should I do. I need a TV with 3 jacks. 


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Level 21

Re: My TV went out

Roku only supplies the operating system for a "Roku TV". This sounds like a hardware issue that needs to be referred to the manufacturer of the set.

Roku TV Manufacturer Support Contacts:

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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