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Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Pavv
Level 7
a month ago

My Roku suddenly stopped working

I was streaming a movie on Netflix and suddenly the audio and screen signal of the TV stopped, like if the roku was unplugged from the TV. The white light It's still on but it doesn't emit anything to the TV. I don't know what to do, I tried changing it to the hdmi port of the tv, with another hdmi cable, and in other TV and didn't work. Please help Roku Express (3930, 3931 series)  

Roku Express (3930, 3931 series)
3930X-1, 3930MX-1, 3930RW-1, 3931RW-1, 3930SE, 3930CA, 3930EU, 3930MX, 3930X, 3931RW, 3930RW, 3930EU-1
Roku Express (3930, 3931 series)
Roku Streaming Players
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renojim
Level 21
a month ago

Re: My Roku suddenly stopped working

That kind of sounds like a dead Roku.  I assume when you tried it on another TV you had to unplug the power and HDMI cables.

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