Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Jiffy1019
Level 7

My Roku shows the logo then shuts off

My Roku shows the title screen then shuts off. 

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3 REPLIES 3\
renojim
Community Streaming Expert

Re: My Roku shows the logo then shuts off

Did it ever work?  Can you try it on another TV?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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Jiffy1019
Level 7

Re: My Roku shows the logo then shuts off

No

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StreamerUser
Level 20

Re: My Roku shows the logo then shuts off

@Jiffy1019 

Make sure you are powering it with the supplied USB AC adapter, and not the TV's USB ports.

Try a different HDMI cable/port.

Otherwise, if it still continues the behavior, return it for a refund/exchange.

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