Re: My Roku is randomly jumping back during streaming, I’ve done factory reset and it’s still happen
Is your Roku device powered by plugging it into a USB port on your television? The ports on many televisions only supply 0.5 amp, which is not enough to power a Roku reliably.
It is recommended that you power your Roku device via the power adapter that came with it, plugged into your house power. If you no longer have the USB power adapter that came with your device, you may have another one handy from another device that can be used -- just make sure the tiny print on it confirms it has a 5 volt dc output of at least 1 amp.
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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