Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Ptna0987
Level 7

My Roku Froze. How Do I Fix It?

We turned on our Roku & it just froze.  We used it yesterday & perhaps earlier today, but now it has suddenly ceased to function.  I turned it on and it just plays the Roku graphic with the Golden Gate Bridge.  I am unable to return to the menu or exit out of this screen.  We tried restarting it, but this did not successfully solve the problem.  Restarting the router did not work either.

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RokuDanny-R
Roku Employee
Roku Employee

Re: My Roku Froze. How Do I Fix It?

@Ptna0987 

Thanks for the note.

We would recommend trying to perform a factory reset on your device.

For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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