Playback Issues - Audio/Video & Power

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Level 7

My Roku Froze. How Do I Fix It?

We turned on our Roku & it just froze.  We used it yesterday & perhaps earlier today, but now it has suddenly ceased to function.  I turned it on and it just plays the Roku graphic with the Golden Gate Bridge.  I am unable to return to the menu or exit out of this screen.  We tried restarting it, but this did not successfully solve the problem.  Restarting the router did not work either.

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Roku Employee
Roku Employee

Re: My Roku Froze. How Do I Fix It?


Thanks for the note.

We would recommend trying to perform a factory reset on your device.

For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

Please keep us posted.


Danny R.
Roku Forum Moderator
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