Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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bestill234
Level 7

My Device stopped working

My device has just stopped working.  I have tried restarting, unplugging device.  The device has restared twice on its own. All I get is a purple screen after restart.  Restarting again on its own now.  Any help with this?

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4 REPLIES 4\
RokuDanny-R
Roku Employee
Roku Employee

Re: No Signal on Roku express

@bestill234

Thanks for the post.

Can you please provide more information about the issue you are experiencing? What Roku model device are you using? What are the steps to reproduce the issue? What troubleshooting steps have you already tried to resolve the issue?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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jmswatts
Level 7

Re: My Device stopped working

Roku series and or films are blurred and take a long long time to even start, Then after 3 minutes of play- time the screen freezes and a 1% appears in screen center and takes a long long time to reach the point of the film starting again (all blurred) This lasts another 1-3 minutes before freezing and the same thing happens over and over. Called my internet provider who reset the internet. Unplugged everything and plugged in again. Provider said to call you. Can't because this isn't a billing question nor is it a new set up.Feel as if my problem cannot be addressed by you but wish it could. Please help. I've used my roku and tv for 3 years so far with no problems. Have a HD tv. Roku no longer has anything HD and this is disappointing. Surely there is someone to help? I don't happen to be a person who can learn from technical directions. I want to speak to someone.

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Moe09
Level 7

Re: My Device stopped working

I have the same problem 55 inch TCL stopped working off and on with a purple color and dark to a black color. I've tried it all. Can't turn it off. Remote or manually. It comes right back on manually. What to do????

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RokuMary-F
Roku Employee
Roku Employee

Re: My Device stopped working

Hi @Moe09,

Thanks for posting in the Roku Community!

Have you tried contacting TCL support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

You can reach them here: support.tcl.com/us or at 1-877-300-8837.

Keep us posted with what you find out.

Best regards,
Mary

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