Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Music channel videos won’t play once channel loads

Music videos won’t play once channel loads like on “House Floor”, Deep House”, “Ibiza Global Radio”, etc. It’s a Hisense roku TV and for about the past two wheels the channels will load, but when I select a video to play from those channels it will begin to load and stop and send me back to home screen

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Community Streaming Expert

Re: Music channel videos won’t play once channel loads

Do you have the same problem playing programs on other non-music-video channels?

First thing I would try would be to restart the Roku TV via Settings > System > Power > System restart.  (This is not the same thing as just turning the TV off and back on.)

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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Level 9

Re: Music channel videos won’t play once channel loads

Have you checked to see if your ROKU has updates that need to be downloaded?

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