Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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carlcox303
Level 7

Music channel videos won’t play once channel loads

Music videos won’t play once channel loads like on “House Floor”, Deep House”, “Ibiza Global Radio”, etc. It’s a Hisense roku TV and for about the past two wheels the channels will load, but when I select a video to play from those channels it will begin to load and stop and send me back to home screen

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2 Replies
makaiguy
Level 21

Re: Music channel videos won’t play once channel loads

Do you have the same problem playing programs on other non-music-video channels?

First thing I would try would be to restart the Roku TV via Settings > System > Power > System restart.  (This is not the same thing as just turning the TV off and back on.)

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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ronpar65
Level 9

Re: Music channel videos won’t play once channel loads

Have you checked to see if your ROKU has updates that need to be downloaded?

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