Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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jjfre
Level 7

Music (but not voices) only in right channel when using headphone jack on TCL TV.

On my TCL 65r625, when using the headphone jack, as I exclusively do, music comes out of only the right channel. Not voices or anything else. I've tested the TV speakers and they work as they should, music comes out of both sides. I've set everything to stereo output, but it doesn't fix the problem. 

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2 REPLIES 2\
makaiguy
Community Streaming Expert

Re: Music (but not voices) only in right channel when using headphone jack on TCL TV.

You've checked the earphones, or whatever else you're plugging into the jack?
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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jjfre
Level 7

Re: Music (but not voices) only in right channel when using headphone jack on TCL TV.

Yes, hardware-wise everything is copacetic. I just found that when watching a show through Fandango, I was able to use the Roku menu while the episode was playing and switch the audio track from track 2(surround) to track 1(stereo). Even though stereo was already set in the main Roku settings, when watching shows and movies, sometimes I guess there's multiple audio track options. Unfortunately, the Apple TV+ app does not give any audio track options, it only plays in surround, so the problem is unfixable with that app. 

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