Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Ashenz
Level 7

Multiple issues - remote won't connect and all black and white

My first ongoing issue is that when I turn on my TV and Roku Streaming Stick, everything is black and white. Usually takes 4-25 power cycles to get real colors again. I tried my other streaming stick last night, plugged in and worked without issues. Now tonight, back to black and white. On top of that, my remotes nor Roku app will connect to the sticks, so I cannot watch anything. Should I just trash all items and start over? Thank you in advance for all possible solutions. I have done several troubleshooting suggestions with no success.

Labels (1)
0 Kudos
3 REPLIES 3\
renojim
Community Streaming Expert

Re: Multiple issues - remote won't connect and all black and white

I've never seen anyone mention this black and white issue.  You don't say what you've tried, but the first step is to ensure you're using the supplied power adapter and not the TV's USB port.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Ashenz
Level 7

Re: Multiple issues - remote won't connect and all black and white

Hi there. I have had it plugged in to the TV's USB for over 2 years without issue. But, pondering if that might be the issue, have switched it over to wall power with no success. I have also tried a new USB cord and power adapter, with no luck.

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: Multiple issues - remote won't connect and all black and white

@Ashenz

Thanks for the post.

Can you please provide more information about the the issue you are experiencing? What Roku model device are you using? Have you tried connecting the device to another TV to see if you are seeing the same issue occur?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos