Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Movies buffering and freezing

We rent movies and buy movies but when we play the movies it keeps buffering real bad, we have updated the Roku and reset it twice and is still not working. Who do we need to talk to in regards to refunds or who can help fix the buffering issue. 

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