There are many services offered on Roku that provide movies. Each of them provides their own channel app to run on Roku, which is why I asked.
So this is an offering on The Roku Channel, which is the one entertainment channel created and maintained by Roku itself.
When problems are confined to a particular channel, it may be that the channel did not install correctly, has received a faulty update, or has subsequently gotten corrupted. A reinstall of the channel to get its latest version may fix the problem, so give it a try. Remove/reinstall procedure:
- Highlight The Roku Channel on the home screen channel grid.
- Press * key on remote and choose Remove channel option.
- IMPORTANT- DON'T SKIP:
Restart the Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.)
- Reinstall the channel. Note it will be added to the END of the channel grid.
- If channel requires a login, you may need to log in anew.
If the problem persists at this point, it typically means the current version of the channel app has a problem that must be addressed by the provider of the programming.
The Roku Channel is sort of a special case. Some content is obtained by Roku and provided directly on The Roku Channel. Problems with these offerings should be brought to Roku's attention -- reporting here is a good way to do this.
In other cases, The Roku Channel provides a gateway to other "live tv" services. In those cases, Roku may not have much say about how they work, so you're best bet may be to try to report the problems to the originating "live" channels.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you. Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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