Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Cafetterman
Level 8

Movie on roku channel plays for 27 minutes then goes to loading screen and never loads

I've been trying to watch the movie Murder by Decree for over a month now and i have not been able to make it past 27 minutes in, when it goes to a loading screen and never loads. I have tried this on 3 different rokus and on numerous days and cannot make it past the same point every time. Any help would be appreciated. Thanks

Roku TV Roku Express+ (3910 series)  

@RokuDanny-R 

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5 REPLIES 5\
renojim
Community Streaming Expert

Re: Movie on roku channel plays for 27 minutes then goes to loading screen and never loads

I'll try it later to see if I have the same experience, but have you tried to fast forward past that point to see if it picks up?

Edit:  Yep, it does the same thing for me - right after the guy gets stabbed.  I was able to get past it by using the right arrow button to go a trick play frame or two.  I haven't tried watching more to see if it happens again.

I don't know if Roku has an official way to report such things, but pinging someone like @RokuDanny-R can at least get someone's attention.

Roku Community Streaming Expert

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Cafetterman
Level 8

Re: Movie on roku channel plays for 27 minutes then goes to loading screen and never loads

Thanks I appreciate that you looking in to it. And ill add him to the post

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RokuMary-F
Roku Employee
Roku Employee

Re: Movie on roku channel plays for 27 minutes then goes to loading screen and never loads

Thanks for bringing this to our attention, @Cafetterman.

I'd be happy to take a closer look to see how we can help.

A few questions here to better understand what you're experiencing: Does the issue only occur on The Roku Channel or all channels on your Roku device? Does this happen on all movies/shows in the Roku Channel or just specific titles?

Please keep us posted and we'll continue assisting you from there!

Many thanks,
Mary

 

Cafetterman
Level 8

Re: Movie on roku channel plays for 27 minutes then goes to loading screen and never loads

It happens on just the roku channel and just that movie, other titles play fine. 

Thanks

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RokuMary-F
Roku Employee
Roku Employee

Re: Movie on roku channel plays for 27 minutes then goes to loading screen and never loads

Thanks for the information, @Cafetterman.

I have already escalated this issue to the appropriate team to investigate further.
Once they provide me with an update I'll be sure to let the Community know.
We appreciate your patience for the time being!

Regards,
Mary

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