Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Dria76
Level 7

Movie is freezing-Audio plays with no progression

I have tried to watch two different movies on the Roku stick on the Roku channel. Every time I try to watch the screen is frozen on the opening credits and while the audio continues to play as if the movie is actually playing. Then when I tried to restart it the screen was black but I could hear the audio but no picture. I disconnected the stick, restarted again and cleared the cache. 

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antonfitz
Level 7

Re: Movie is freezing-Audio plays with no progression

I had the same experience.

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