Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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b_T_L
Level 7

Movie Audio on Google Play App

I have no idea how to fix this....

I am trying to watch a specific movie purchased on the google play app, all of my other movies play fine except this one. I can hear the audio from the background music, but there is no talking coming from the characters, only the background music can be heard. 

Google told me it was a problem with ROKU and since I cant seem to get in contact with anyone I have a useless purchase unless someone has an idea on how to fix it. 

**already tried restarting, unplugging and reinstalling. 

6 Replies
jbennett
Level 7

Re: Movie Audio on Google Play App

I haven't been able to fix this either, tried everything short of a factory reset. It's only happening with Google Play Movies & TV, but seems to affect every movie in my library I've tried so far. It was working fine previously, but I noticed my Roku Ultra (4660RW) recently updated itself to Roku OS 9.4.0, which I doubt is just a coincidence.

Not happy. Hopefully Roku hurries up and fixes this...

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sweetestberri
Level 7

Re: Movie Audio on Google Play App

Same thing with me I have restarted and researched - still no talking! 

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sweetestberri
Level 7

Re: Movie Audio on Google Play App

I updated my Roku AFTER the problem started in hopes it would fix it but it did not. 

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murphraven
Level 7

Re: Movie Audio on Google Play App

I am also having this issue. Roku Ultra 2019 model. The Roku Ultra 2020 model in the other room is working fine

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jbennett
Level 7

Re: Movie Audio on Google Play App

FYI, looks like an update today (10/31/20) finally fixed this issue for me. 👍

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murphraven
Level 7

Re: Movie Audio on Google Play App

Working for me now as well following the update

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