Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Movie Audio on Google Play App

I have no idea how to fix this....

I am trying to watch a specific movie purchased on the google play app, all of my other movies play fine except this one. I can hear the audio from the background music, but there is no talking coming from the characters, only the background music can be heard. 

Google told me it was a problem with ROKU and since I cant seem to get in contact with anyone I have a useless purchase unless someone has an idea on how to fix it. 

**already tried restarting, unplugging and reinstalling. 

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