Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Nath3s
Level 7

Meu streaming não abre

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Tento abrir meu streaming da Disney+ na roku tv, mas ele trava e volta ao menu inicial da tv. O que faço?

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RokuMary-F
Roku Employee
Roku Employee

Re: Meu streaming não abre

Jump to solution

Hi @Nath3s,

Thanks for reaching out to the Roku community!

Please be noted that we support English in the Roku Community and we use translate to respond to an unsupported language to understand the issue or inquiry.

We recommend starting here to troubleshoot channel issues: Follow these steps in order:
1.Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
2.Next, restart your device from Settings>System>System restart. (For Roku TV Settings>System>Power>System restart)
3.Once your player/TV starts up again, go to 'Streaming Channels' on the Home screen, and add the channel back once more.
If that still doesn't clear up the issue you're experiencing, we recommend contacting the channel provider directly to follow up for more help. They’ll be able to best assist with any issues that are occurring within their channel.

Thanks,

Mary

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2 Replies
makaiguy
Level 21

Re: Meu streaming não abre

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@Nath3s wrote:

Tento abrir meu streaming da Disney+ na roku tv, mas ele trava e volta ao menu inicial da tv. O que faço?


Google translation from Portuguese:

My streaming won't open

I try to open my Disney + streaming on roku tv, but it crashes and goes back to the tv's home menu. What do I do?

 

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0 Kudos
RokuMary-F
Roku Employee
Roku Employee

Re: Meu streaming não abre

Jump to solution

Hi @Nath3s,

Thanks for reaching out to the Roku community!

Please be noted that we support English in the Roku Community and we use translate to respond to an unsupported language to understand the issue or inquiry.

We recommend starting here to troubleshoot channel issues: Follow these steps in order:
1.Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
2.Next, restart your device from Settings>System>System restart. (For Roku TV Settings>System>Power>System restart)
3.Once your player/TV starts up again, go to 'Streaming Channels' on the Home screen, and add the channel back once more.
If that still doesn't clear up the issue you're experiencing, we recommend contacting the channel provider directly to follow up for more help. They’ll be able to best assist with any issues that are occurring within their channel.

Thanks,

Mary

View solution in original post