Playback Issues - Audio/Video & Power

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Nath3s
Level 7

Meu streaming não abre

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Tento abrir meu streaming da Disney+ na roku tv, mas ele trava e volta ao menu inicial da tv. O que faço?

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RokuMary-F
Roku Employee
Roku Employee

Re: Meu streaming não abre

Jump to solution

Hi @Nath3s,

Thanks for reaching out to the Roku community!

Please be noted that we support English in the Roku Community and we use translate to respond to an unsupported language to understand the issue or inquiry.

We recommend starting here to troubleshoot channel issues: Follow these steps in order:
1.Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
2.Next, restart your device from Settings>System>System restart. (For Roku TV Settings>System>Power>System restart)
3.Once your player/TV starts up again, go to 'Streaming Channels' on the Home screen, and add the channel back once more.
If that still doesn't clear up the issue you're experiencing, we recommend contacting the channel provider directly to follow up for more help. They’ll be able to best assist with any issues that are occurring within their channel.

Thanks,

Mary

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makaiguy
Community Streaming Expert

Re: Meu streaming não abre

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@Nath3s wrote:

Tento abrir meu streaming da Disney+ na roku tv, mas ele trava e volta ao menu inicial da tv. O que faço?


Google translation from Portuguese:

My streaming won't open

I try to open my Disney + streaming on roku tv, but it crashes and goes back to the tv's home menu. What do I do?

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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RokuMary-F
Roku Employee
Roku Employee

Re: Meu streaming não abre

Jump to solution

Hi @Nath3s,

Thanks for reaching out to the Roku community!

Please be noted that we support English in the Roku Community and we use translate to respond to an unsupported language to understand the issue or inquiry.

We recommend starting here to troubleshoot channel issues: Follow these steps in order:
1.Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
2.Next, restart your device from Settings>System>System restart. (For Roku TV Settings>System>Power>System restart)
3.Once your player/TV starts up again, go to 'Streaming Channels' on the Home screen, and add the channel back once more.
If that still doesn't clear up the issue you're experiencing, we recommend contacting the channel provider directly to follow up for more help. They’ll be able to best assist with any issues that are occurring within their channel.

Thanks,

Mary