Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Dayoldbilly
Level 7

Menu sounds work, but no audio on any channel

I get all of the clicking sounds when I hit the home button, scroll through the menu options, select a channel.

when I start a program on any channel though, there is no sound.

I know it is hooked up right, or I would hear any of the menu sounds.

any ideas?

8 Replies
Dayoldbilly
Level 7

Re: Menu sounds work, but no audio on any channel

Don’t know what it was, but I unplugged, reported and works fine now.

sorry to bother y’all.

Kristine1
Level 7

Re: Menu sounds work, but no audio on any channel

Exact same thing happened to me. Last night everything worked fine, turn it on this evening and exact same issue which is why I am here. THANK YOU for posting this Q&A. You are a life saver!!

Kaitlinn
Level 7

Re: Menu sounds work, but no audio on any channel

Mine is doing the exact same thing! 

boogernose
Level 18

Re: Menu sounds work, but no audio on any channel

Try
Settings/system/System restart

You dont need to unplug it.

---A problem clearly stated is a problem half solved---.
Skolby
Level 7

Re: Menu sounds work, but no audio on any channel

@boogernose i just tried this and it worked. Thank you!

TTBT
Level 7

Re: Menu sounds work, but no audio on any channel

I reset sound options back to factory, reset internet and checked Ethernet cable...nothing. I finally turned off power strip and unplugged all connections to tv and router and replugged them in. Now it works just fine. 🤷‍♀️ Hope this solves your issues as well. 

0 Kudos
shaunaj26
Level 7

Re: Menu sounds work, but no audio on any channel

Worked thanks @boogernose @boogernose you're a lifesaver!

april85
Level 7

Re: Menu sounds work, but no audio on any channel

Had the same problem and restarting it worked. Thanks!