Help

Playback Issues - Audio/Video & Power

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
mpowers47
Level 7
‎12-11-2019 08:17 AM

Media File plays in one folder but same file won't play in another folder

I have a Netgear Server and sometimes when I setup a new folder I get the "No compatible videos found" message. But if I move the video file to a different folder it will recognize the file and play it.

So it's not the file but somehow a folder problem. I even copied a folder with playable files and changed the new folders name by one letter and the files are not recognized.

Any suggestions?

0 Kudos
Reply
2 REPLIES 2\
renojim
Community Streaming Expert
‎12-11-2019 08:07 PM

Re: Media File plays in one folder but same file won't play in another folder

I'm not familiar with the Netgear Server, but it probably needs to have its database rebuilt.  Doing a quick search of how to do that didn't result in much help.  Smiley Sad

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Reply
boogernose
Level 18
‎12-11-2019 10:47 PM

Re: Media File plays in one folder but same file won't play in another folder

Probably has something to do with permissions.

At least you know how to make it work.

---A problem clearly stated is a problem half solved---.
Reply